Refund Policy

At AUREVOX, we strive to provide high-quality wholesale pet products. This Refund Policy explains when refunds or replacements may be issued.

1. Eligibility for Refunds

Refunds or replacements are available only in the following cases:

• Products arrived damaged
• Products arrived defective
• An incorrect item was delivered

2. Reporting an Issue

All issues must be reported within 7 days of receiving the order. You may be asked to provide:

• Order number
• Photos of damaged or incorrect items
• Description of the issue

3. Non-Refundable Items

• Used products
• Products damaged due to improper storage after delivery
• Wholesale orders below the minimum quantity

4. Refund Method

Approved refunds are issued back to the original payment method within 5–10 business days, depending on your bank or payment provider.

5. Replacements

If a replacement is preferred, we will arrange shipment of the corrected items at no additional cost.

6. Contact

To request a refund or report an issue, contact us at:
contact@aurevoxltd.net